Service Functions

Installation, Commissioning & Maintenance for flow & level equipment with a trained network through the entire country. The Complete mechanical & electronic capabilities provided to the professional service teams At regional offices ( Mumbai, Chennai, Delhi, Kolkata ) & factory ( Pune ) assures reliable & satisfactory assistance anywhere & any time.

Response time for breakdown - 8 Hrs for Metros & 48 hrs + traveling time for other locations. The regional service centers maintain sufficient inventory of spares for any eventualities or breakdowns. All the available communications gizmos like Telephones, e-mail, Telex, Pagers, Mobiles, Internet etc. are utilized for providing services. We also undertake user training programs regularly, supported by a well structured maintenance instruction system.

The total service strength is 19, headed by a Service Manager.

We undertake Annual Maintenance service contract for maintenance of our Flow metering products, accessories & Terminal Automation Systems. These contracts are both, hardware & software. They can be comprehensive ( including visits & replacement of spare parts ) or only visit basis. Duration of the contract is one year, which has to be renewed thereafter. The scope under Annual Maintenance contract is generally as under :

• Service engineer visit to site on quarterly basis to carry out preventive maintenance.
• Visit to site against specific calls (Break down repairs ).
• Replacement of spare parts, if necessary.
• To provide technical assistance for Meter calibration during stamping by Weights & Measures department.
• Contract may be terminated by either party by giving six months notice in writing.
  

Project Functions

• Developing & planning the total project.
• Setting project objectives.
• The work breakdown structure (WBS) format.
• Estimating time, cost & resources.
• Scheduling techniques such critical path method (CPM), performance evaluation & review technique (PERT) & Gantt (Bar) chart.

ERECTION & COMMISSIONING

The comprehensive erection & commissioning services, offered by Teltech, ensures speedy & timely completion of projects. The entire erection & commissioning operation is carefully monitored & supervised by a qualified team of experienced project engineers.

System Functions

This wing develops & finalizes the complete system field & control cabin instrument technical specifications including software. It also ensures that all engineering papers of sub-vendors are in conformity with the overall specifications. Depending upon the composition & requirement of the project the system engineering ensures:

• Overall System : Configuration & Schematic.
• System Operation : Operational Flow chart, operational procedures & sequences
• Complete hardware & software specifications including electrical wiring, interface, cable requirements.
• Drawing & specification approval by customer.
• Technical documentation MIS formats.

SOFTWARE & DESIGN ENGINEERING

With the in-house capability of software & hardware development, a dedicated team of application software engineers is constantly engaged in design & development of custom-made solutions.